Digital Wave Welcomes Zach Peterson In Our Continued Drive for UE Customer Service Excellence!
Updated: Oct 24, 2018
Digital Wave welcomes Zach Peterson to the the Digital Wave UE Customer Service team. Zach comes to us from Duluth, MN. He recently received his BS in Mechanical Engineering from the University of Minnesota Duluth - Go Duluth Bulldogs! Zach brings a wealth of mechanical hands on knowledge to our team. He is currently in our extended UE Level II, production, field training and maintenance training programs. He will soon be available to work with our many UE customers.
Digital Wave’s state-of-the-art technology has and will continue to change the non-destructive testing world – but we’re not content to simply roll out new technology. We’re also developing a world class customer service and support team, dedicated to ensuring smooth operations for over 130 UE requalification machines in the field. Our dedicated team of service technicians are on standby Monday-Friday from 8AM-5PM MST, ready and willing to assist anyone who needs a hand.
Digital Wave machines come with a unique support system. Not only do we provide a dedicated customer service phone line, but we also track all customer feedback to ensure that we understand how our machines operate in the field. We review common operating issues with our engineering team, which influences their future designs. We’re never satisfied with ‘good enough’; instead, we push our team to provide the best support that we can possibly give. That’s why over 87% of our customers endorse Digital Wave and our ultrasonic emissions testing machines.
When you purchase one of our machines, you’re investing in your company’s future. The customer service team at Digital Wave will be here every step of the way, answering any operational questions and troubleshooting alongside your operators so that they can feel confident testing cylinders. We work hand in hand with each customer, from installation to maintenance visits to training courses. Our top-of-the-line technology is only improved upon by our willingness to show up and support our customers on a daily basis. We’re excited to serve you!